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L’Oreal USA, Solon Manufacturing Facility in Solon, Ohio, produces packaged hair-care products, including shampoo, conditioner, and spritz. The facility’s manufacturing areas include product lines, assembly, shipping and receiving, and warehouse operations. With close to 400 employees, the site’s safety team is extremely active in all facets of the facility’s comprehensive safety and health management system (SHMS).
L’Oreal Significantly Decreases Days Away, Restricted or Transferred (DART) Rates and Total Case Incident Rates (TCIR) Resulting in Rates below the BLS National Average
In October 2005, the site was accepted in OSHA’s premier recognition program, the Voluntary Protection Programs (VPP) at the Merit level. One of the factors that led to the site’s Merit level status – rather than a Star level designation – was that the site’s injury and illness rates were above the Bureau of Labor Statistics’ (BLS) national average. Since that time, they have worked diligently to reduce these rates dramatically, resulting in the site’s latest injuries and illness rates being well below the BLS national average. The site’s Days Away, Restricted or Transferred (DART) rate in 2007 was 60% below BLS, and their Total Case Incident Rates (TCIR) was 89% below the BLS national average. The table below presents the site’s progress in lowering their injury and illness rates over a three-year period, as well as their three-year average.
The L’Oreal facility lowered their injury and illness rates by significantly enhancing their employee involvement program and providing additional training to staff on hazard awareness, identification, and abatement.
Safety and Health Culture Enhanced
The L’Oreal facility’s plant manager, Larry Lebel, played a key role in enhancing the site’s safety and health culture by developing and implementing the "Cultural Evolution Plan." The purpose of this plan was to create a safety culture which enabled employees to close the gap between their values, intentions, and actual behavior. The plan included detailed strategies of how to accomplish this, including:
Increased Safety and Health Training – Hazard Identification
The site has also significantly improved its hazard identification capabilities by offering the OSHA 10- and 30- hour classes to staff. This helps employees to become more involved in recognizing hazards throughout the facility and correcting them – ultimately leading to less injuries.
Subsequently, all of these safety and health improvements have resulted in the site being recommended to move from a VPP Merit level status to a Star level status.
Origin: Region V, Cleveland Area Office
Entered VPP: October 2005 at VPP Merit level; additional OSHA onsite review conducted in March 2008 resulted in VPP Star level recommendation
Industry: Packaged hair-care products, including shampoo, conditioner, and spritz (NAICS Code 325610, SIC Code 2844)
Employers: 1 (4 contractor companies)
Source and Date: Julie Weis, Region V, Cleveland OSHA Office (July 2008)