Question: When does my authorized trainer status expire?

Answer:

Outreach trainers are authorized for four years from the date that the trainer course is completed. To maintain authorization status, a trainer must successfully complete an update course every four years.

If the trainer does not successfully complete the update course within four years, the trainer must meet associated prerequisites and retake the full trainer course in order to reinstate authorization status.

Question: Does OSHA provide training materials for authorized Outreach trainers?

Answer:

Authorized Outreach trainers can obtain training materials from various sources and develop their own material to support the classes they conduct.  Trainers generally receive training materials from their Authorizing Training Organization (OTI Education Center) during their trainer course.  OSHA provides some required Outreach Training Program curriculum such as Introduction to OSHA and Focus Four on its Outreach Training Program Web page.  Outreach trainers may also reference other safety and health training resources on the OSHA Web site at: www.osha.gov/training/library.

Question: Do the student course completion cards expire?

Answer:

As of April 1, 2019, Maritime student course completion cards do not expire. Training completed before this date remains valid. Cardholders are not required to obtain a replacement. If a replacement card is desired, the Maritime class must have been completed within the past five years. To request a replacement card, please contact the original training provider.

The student course completion cards in Construction, General Industry, Maritime and Disaster Site do not have an expiration date. The form and content of additional training is left to the discretion of the student and/or employer.

The Outreach Training Program is intended as an orientation to Occupational Safety and Health. Workers must receive additional training on specific hazards of their job.

Question: How do I get a replacement card?

Answer:

To obtain a replacement 10-hour or 30-hour card, contact your Outreach trainer. A replacement card can only be issued if the class was taken within the last five years and only one replacement card may be issued per student per class. OSHA does not keep records of these classes and cannot provide a replacement card.

Question: I successfully completed my Outreach class, but have not received my card.

Answer:

Outreach trainers are required to issue student course completion cards directly to the student within 90 days of course completion, regardless of who paid for the training. If you have not received your card within the 90-day period, contact your trainer immediately. If your trainer does not provide the card as requested, notify the Outreach Training Program by email (outreach@dol.gov). Please be sure to include all relevant information such as student name, trainer name, training location and date, type of class, and actions taken to contact the trainer.

Question: Will I receive a certificate of completion?

Answer:

Individuals that successfully complete an OSHA Outreach Training Program class receive a student course completion card. Please note that there is no program requirement for trainers to issue any other form of course completion documentation. Outreach trainers are encouraged to provide training certificates to students at the end of the training class to help students provide verification that they completed the training prior to receiving their student course completion card. Acceptance of a training certificate instead of a student course completion card is at the discretion of the employer or job site. Although the program is voluntary, some States, employers, unions, and other jurisdictions require this training to fulfill their safety training goals. Check with the relevant organization, employer or work site to determine if a course completion certificate in lieu of a course completion card fulfills their training requirement.

Question: When will I receive my student course completion card?

Answer:

Outreach Training Program trainers are required to issue student course completion cards directly to the student within 90 days of class completion. If you completed an Outreach Training Program 10- or 30-hour class and did not receive your completion card within 90 days, contact your Outreach trainer.

Question: How do I contact OSHA regarding a problem with an online Outreach Training Program Class?

Answer:

Online Outreach Training Program classes are offered by independent training providers. If you have technical issues or customer service concerns related to your online Outreach Training Program classes, you should contact the online training provider directly to resolve the matter. The current list of OSHA-accepted online 10- and 30-hour Outreach Training Programs is available at: https://www.osha.gov/training/outreach/training-providers.

If the online training provider is unable to resolve the matter, you may forward your concern to OSHA by email at: outreach@dol.gov. Please provide specific information regarding the issue and include all relevant communication between you and the online training provider. Please note that Outreach Training Program trainers are required to issue student course completion cards directly to the student within 90 days of class completion. If you completed an Outreach Training Program 10- or 30-hour class and did not receive your completion card within 90 days, contact your Outreach trainer.

Question: Are online OSHA Outreach classes Section 508 compliant?

Answer:

Please note that the Outreach Training Program requirements and procedures have no requirement for training to be 508 compliant. OSHA does not currently host or offer online Outreach Training Program classes on a federal government Web site. Private Web sites are encouraged, but not required to be section 508 compliant. Authorized Outreach trainers are independent service providers, not federal employees or agents.

Question: Does OSHA require testing to earn a course completion card?

Answer:

Although testing is not required by OSHA, trainers have the option of administering a test to evaluate learning. It is at the discretion of the trainer to determine whether or not a student has successfully completed the class. Because OSHA does not require testing in these classes, the agency has not issued specific requirements for trainers regarding tests being administered orally as opposed to written tests. For this reason, it is recommended that students discuss any accommodation needs related to their learning environments prior to selecting a trainer. This includes questioning trainers about their accommodations for students with a learning disability.