Workplace Stress

Healthcare and Other Frontline Workers

Healthcare workers, nursing home staff, and other frontline workers, such as Police, Fire and EMS personnel, morticians, and others are facing severe stress, exhaustion, and compassion fatigue. They may work grueling hours, and be struggling with grief and a feeling of despair. Employers can do the following to help reduce some of that stress:

  • Have reasonable expectations. Healthcare workers are performing a crucial role and doing the best they can with the limited resources available. Encourage employees to make self-care a priority, keeping consistent daily routines when possible (e.g., try to get adequate sleep, make time for eating healthy meals, and take breaks during work shifts to rest, stretch, or check in with supportive colleagues, coworkers, friends, and family).
  • Know the signs and symptoms of stress. Experiencing or witnessing life threatening or traumatic events impacts everyone differently. In some circumstances, the stress can be managed successfully to reduce associated negative health and behavioral outcomes. In other cases, some people may experience clinically significant distress or impairment, such as acute stress disorder, post-traumatic stress disorder (PTSD), or secondary traumatic stress (also known as vicarious traumatization). Compassion fatigue and burnout may also result from chronic workplace stress and exposure to traumatic events. Workers feeling stressed may have trouble concentrating, sleeping, and have a general lack of motivation. Other symptoms may include irritation, anger, sadness, depression, decreased energy, and nervousness/anxiety, and new or increased substance use. Ask employees to identify factors that cause stress and work together to identify solutions.
  • Know where employees can get help. Provide or share information about coping, resiliency, and mental health resources. See the getting started guides for frontline supervisors and senior managers for tips and resources.
  • Resources Specific to Healthcare Workers: