Acadia Windows & Doors SHARP Safe

Company: Acadia Windows and Doors, Inc.

Location: Rosedale, Maryland

Employees: 65

NAICS Code: 326199, All Other Plastics Product Manufacturing
Barry Dillow, MOSH Lead Safety Consultant; William Dallas, Assistant Commissioner of MOSH; Neill Christopher, COO of Acadia Windows and Doors, Inc.; John Delgado, MOSH Lead Health Consultant; and Brad Meushaw MOSH Acting Consultation Program Manager
Barry Dillow, MOSH Lead Safety Consultant; William Dallas, Assistant Commissioner of MOSH; Neill Christopher, COO of Acadia Windows and Doors, Inc.; John Delgado, MOSH Lead Health Consultant and Brad Meushaw MOSH Acting Consultation Program Manager

Acadia Windows & Doors, Inc., manufacturers windows and doors, serving the multi-family industry. The company first learned about Maryland Occupational Safety and Health (MOSH) Consultation Services in March 2003 when a consultant was conducting a door-to-door promotion. Taking advantage of these services aligned with their principle of having a “Never Settle” culture.

During the initial visit, MOSH consultants found machine-guarding concerns, partially developed safety and health programs, recordkeeping gaps, and training issues. The depth of knowledge of MOSH consultants greatly helped with correcting all of the hazards, particularly with the machine guarding, and implementing an effective hearing conservation program.

The OSHA On-Site Consultation Program offers voluntary, no cost, and confidential occupational safety and health services to small and medium-sized businesses in all 50 states, the District of Columbia, and several U.S. territories with priority given to high-hazard worksites. On-Site Consultation services are separate from enforcement and do not result in penalties or citations. Consultants from local agencies, such as MOSH Consultation, or universities work with employers to identify workplace hazards, provide advice for compliance with OSHA standards, and assist in establishing and improving safety and health programs.

During the year preceding MOSH’s first visit, Acadia experienced 26 injuries and illnesses. After working with MOSH, this was reduced to 19. Today, Acadia had no more than two recordable injuries and illnesses in the past 3 years. For this North American Industry Classification System (NAICS) code, the U.S. Bureau of Labor Statistics reported that the industry average total recordable case (TRC) rate was 3.9, and the average days away, restricted, and/or transfer (DART) rate was 2.3 for this period. [NOTE: 2016 is the most recent year national averages are available.]

Acadia saw injury rates reduce as employees, through their safety committee, became empowered to suggest changes in procedures, policies, and personal protective equipment. Employee buy-in of safety and health was always present, but formal ways of fostering that culture were adopted. During weekly safety meetings, employees participate in the training of others.

Acadia was first OSHA Safety and Health Achievement Recognition Program (SHARP) certified in 2007, and it has maintained that status. The most recent renewal was earned in 2018. SHARP recognizes small business employers who have used OSHA On-site Consultation Services and operate an exemplary injury and illness prevention program. Acceptance of worksites into SHARP from OSHA is an achievement of status that distinguishes a company amongst its business peers as a model for workplace safety and health.

The company enjoys several benefits of participating in SHARP. Since collaborating with MOSH Consultation, Acadia has worked over 3,500 days without a lost time accident. In addition, the company saved about 15% on the cost of their Worker’s Compensation insurance. When asked about the benefits of using the On-Site Consultation Program, Neill Christopher, COO of Acadia Windows and Doors, stated the following:

First of all, there was the impression that we were “safe enough.” Once we realized that we could always be safer, the challenges became physical—how do we update machine-guarding equipment? How do we solve training issues? What do we look for when examining an extension cord? 

We are proud of our TRC and DART record and even more proud of our culture of safety. Other, larger companies have met with our Safety Committee to learn from our experience. Most of all, our team members see safety as a 24 hour a day mindset—not just something to pay attention to at work. 

Working with On-Site Consultation made our strong safety program possible. We knew we could do better, but we did not have the tools to improve. The Maryland On-Site Consultation program gave us the framework on which we could build. 

For an overview of MOSH Consultation Services, click here. To locate the OSHA On-Site Consultation program nearest you, call 1-800-321-OSHA (6742) or visit

Source: Neill Christopher, COO of Acadia Windows and Doors, Inc.