Inspection Detail

Inspection: 315318766 - Telecare Corp. Dba Gladman Mhrc

Inspection Information - Office: Oakland District Office

Investigation Summary

At approximately 2:10 p.m. on July 17, 2012, an employee was working in housekeeping at a mental health rehabilitation facility. The facility was operated by Telecare Corporation, dba Gladman Mental Health Rehabilitation Center, in Oakland, CA. The employee was pushing a cart out of the facility's south hallway into the lobby, when he was assaulted by a client. The employee sustained bruises, contusions, and abrasions to both of his legs and the right side of his face. The employee was equipped with a walkie-talkie and an audio alarm that could be activated by pressing a button on the device. The incident was investigated as a "violence in the workplace prevention-related activity" that was enforced under the injury and illness prevention program standard. This standard was determined to have applicability in this case due to the nature of the business, and because the assault occurred while the employee was working. On July 26, 2012, the employer submitted its documents and training records to demonstrate that it had acted with due diligence to address violence in the workplace issues at the mental health rehabilitation center. These records included the employer's assault prevention policy, the onsite violence in the workplace policy, a violence prevention policy for employees during home visits, a staff development policy with language indicating that training on violence in the workplace was mandatory, and the injured employee's assault crisis training certificate. The employer also submitted a completed workplace security profile and a completed workplace security evaluation assessment for review by the Division. The employee acknowledged that he had received violence in the workplace training and crisis prevention training from his employer. The employer provided documentation that indicated that it would be providing refresher training on preventing violence in the workplace to all housekeeping and professional staff. By that time, the Division had gathered enough documented evidence from the employer to determine that it had acted with due diligence concerning the matter. Therefore, the Division was not justified in taking any further enforcement action concerning the incident.

Keywords: WORK RULES, CLEANING, HEALTH CARE FACILITY, ABRASION, WORKPLACE VIOLENCE, FACE, CONTUSION, LEG