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Baggage Handling

Solutions for Baggage Handling
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Airline employees, including ticket agents and ramp agents, handle passenger baggage at several points throughout the baggage handling process. The body postures, repetitions, and forces required to lift, lower, push, pull, or carry passenger baggage can create potentially serious ergonomic hazards for the agents.

This eTool was developed as part of the OSHA-Airlines Industry and National Safety Council’s International Air Transport Section Alliance. This eTool describes many of the common hazards associated with the baggage handling process as well as providing possible solutions that are ranked according to their feasibility to the operations. See Ergonomics for general solutions.

Baggage Handling
Baggage Handling
Baggage Handling
Baggage Handling
Baggage Handling

How do I find out about employer responsibilities and worker rights?

Workers have a right to a safe workplace. The law requires employers to provide their employees with working conditions that are free of known dangers. The OSHA law also prohibits employers from retaliating against employees for exercising their rights under the law (including the right to raise a health and safety concern or report an injury). For more information see www.whistleblowers.gov or worker rights.

OSHA has a great deal of information to assist employers in complying with their responsibilities under the OSHA law.

OSHA can help answer questions or concerns from employers and workers. To reach your regional or area OSHA office, go to OSHA's Regional & Area Offices webpage or call 1-800-321-OSHA (6742).

Small business employers may contact OSHA's free and confidential on-site consultation service to help determine whether there are hazards at their worksites and work with OSHA on correcting any identified hazards. On-site consultation services are separate from enforcement activities and do not result in penalties or citations. To contact OSHA's free consultation service, go to OSHA's On-site Consultation webpage or call 1-800-321-OSHA (6742) and press number 4.

Workers may file a complaint to have OSHA inspect their workplace if they believe that their employer is not following OSHA standards or that there are serious hazards. Employees can file a complaint with OSHA by calling 1-800-321-OSHA (6742), online via eCompliant Form, or by printing the complaint form and mailing or faxing it to your local OSHA area office. Complaints that are signed by an employee are more likely to result in an inspection.

If you think your job is unsafe or you have questions, contact OSHA at 1-800-321-OSHA (6742). It's confidential. We can help. For other valuable worker protection information, such as Workers' Rights, Employer Responsibilities, and other services OSHA offers, visit OSHA's Workers' page.

*eTools are web-based products that provide guidance information for developing a comprehensive safety and health program. They include recommendations for good industry practice that often go beyond specific OSHA mandates. The recommendations proposed may not be be applicable to each airline. As indicated in the disclaimer, eTools do not create new OSHA requirements.


eTools Home : Baggage Handling Additional References | Credits