Powered by GoogleTranslate
OSHA News Release - Table of Contents

DOL Logo OSHA National News Release


U.S. Department of Labor


Nov. 17, 2014

OSHA urges retailers to keep workers safe during major sales events

Crowd Management: Protecting Retail Workers During Major Sales Events

WASHINGTON – As the holiday season approaches, the U.S. Department of Labor's Occupational Safety and Health Administration is encouraging retail employers to implement safety measures to prevent workplace injuries during major sales events, including Black Friday.

Tragic consequences and risk to workers can occur if the proper safety procedures are ignored. In 2008, a retail worker was trampled to death when shoppers rushed through the store to take advantage of holiday sales.

"During the hectic shopping season, retail workers should not be put at risk of injury or death," said Dr. David Michaels, assistant secretary of labor for occupational safety and health. "OSHA urges retailers to take the time to adopt a crowd management plan and follow a few simple guidelines to prevent unnecessary harm to retail employees."

OSHA sent letters to major retailers to remind employers about the potential hazards involved with managing large crowds at retail stores during the holiday season when sales events attract a higher number of shoppers. Retailers are encouraged to use the safety guidelines, Crowd Management Safety Guidelines for Retailers, provided in the OSHA fact sheet they received.

Crowd management plans should, at least, include:

  • On-site trained security personnel or police officers,
  • Barricades or rope lines for pedestrians that do not start right in front of the store's entrance,
  • The implementation of crowd control measures well in advance of customers arriving at the store,
  • Emergency procedures in place to address potential dangers,
  • Methods for explaining approach and entrance procedures to the arriving public,
  • Not allowing additional customers to enter the store when it reaches its maximum occupancy level, and
  • Not blocking or locking exit doors.

The letter send to major retailers, retail associations and fire associations can be viewed at https://www.osha.gov/ooc/alerts-letters.html#letters.

Under theOccupational Safety and Health Act of 1970, employers are responsible for providing safe and healthful workplaces for their employees. OSHA's role is to ensure these conditions for America's working men and women by setting and enforcing standards, and providing training, education and assistance. For more information, visit http://www.osha.gov/.

# # #

Media Contacts:

Lauren North, 202-693-4655, north.lauren.a@dol.gov
Ann Mangold, 202-693-4679, mangold.ann.r@dol.gov

Release Number: 14-2095-NAT


U.S. Department of Labor news materials are accessible at http://www.dol.gov. The department's Reasonable Accommodation Resource Center converts departmental information and documents into alternative formats, which include Braille and large print. For alternative format requests, please contact the department at (202) 693-7828 (voice) or (800) 877-8339 (federal relay).


OSHA News Release - Table of Contents

Thank You for Visiting Our Website

You are exiting the Department of Labor's Web server.

The Department of Labor does not endorse, takes no responsibility for, and exercises no control over the linked organization or its views, or contents, nor does it vouch for the accuracy or accessibility of the information contained on the destination server. The Department of Labor also cannot authorize the use of copyrighted materials contained in linked Web sites. Users must request such authorization from the sponsor of the linked Web site. Thank you for visiting our site. Please click the button below to continue.

Close