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OSHA News Release: 12-2266-NAT
Nov. 15, 2012
Contact: Jesse Lawder     Adriano Llosa
Phone: 202-693-4659     202-693-4686

US Labor Department's OSHA encourages retailers to provide crowd
management measures to protect workers during major sales events

WASHINGTON – The U.S. Department of Labor's Occupational Safety and Health Administration is encouraging retail employers to take precautions to prevent worker injuries during Black Friday and other major sales events during the holiday season.

In 2008, a worker was trampled to death while a mob of shoppers rushed through the doors of a large store to take advantage of an after-Thanksgiving Day Black Friday sales event. OSHA recommends that retailers follow certain safeguards against this type of tragedy.

"Crowd control and proper planning are critical to preventing injuries and deaths," said Dr. David Michaels, assistant secretary of labor for occupational safety and health. "OSHA urges retailers to adopt a crowd management plan during the holiday shopping season that includes a few simple guidelines."

Crowd management plans should include:

  • On-site trained security personnel or police officers.
  • Barricades or rope lines for pedestrians that do not start right in front of the store's entrance.
  • Implementing crowd control measures well in advance of customers arriving at the store.
  • Emergency procedures in place to address potential dangers.
  • Explaining approach and entrance procedures to the arriving public.
  • Not allowing additional customers to enter the store when it reaches its maximum occupancy level.
  • Not blocking or locking exit doors.

A fact sheet outlining these and other safety measures is available at A letter that OSHA has sent to major retailers about preventing crowd-related injuries can be viewed at

Comments on this subject from Michaels are available for radio stations to rebroadcast. To download the audio file, or view a transcript, visit

Under the Occupational Safety and Health Act of 1970, employers are responsible for providing safe and healthful workplaces for their employees. OSHA's role is to ensure these conditions for America's working men and women by setting and enforcing standards, and providing training, education and assistance. For more information, visit


U.S. Department of Labor news materials are accessible at The information above is available in large print, Braille, audio tape or disc from the COAST office upon request by calling 202-693-7828 or TTY 202-693-7755.

OSHA News Release - Table of Contents

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