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Action Plan: Incorporating Stakeholder Feedback and Developing Best Practices


Incorporating Stakeholder Feedback

The Working Group put significant effort into reaching out to stakeholders and received extensive and valuable feedback. The ways the Working Group solicited feedback include: listening sessions, Webinars, meetings with stakeholder groups, attending stakeholder conferences, and collecting information directly through the dockets and email address (eo.chemical@hq.dhs.gov). The Working Group acknowledges that all of the partner agencies had significant prior contact with stakeholders and will continue to reach out to them on this important topic.

Short Term (within 1 year of this report) Plan:

  • Conduct public Webinars in addition to routine stakeholder outreach to provide an update on actions identified in this report and an opportunity for feedback.
  • Maintain the EO docket for stakeholders to use for submitting feedback and comments.

Capturing Best Practices

A best practice is a method or technique that consistently shows superior results to those achieved with other means for addressing a problem or issue. Best practices are the accumulation of lessons learned and are subject to continuous improvement as new information and experience are gained. Because each problem situation is unique, best practices are most effective when they are tailored to the specific circumstances of the problem or issue being addressed. The EO Working Group is seeking best practices to share with stakeholders involved in improving the safety and security of chemical facilities. Desired best practices include innovative, promising and proven practices in the areas of technology, training, safer alternatives, process safety, and administration.

Short Term (within 1 year of this report) Plan:

  • Use the newly established repository for capturing best practices to collect and share best practices for chemical safety and security.
  • Identify potential best practices through active engagement with stakeholders.
  • Compile the results and publish a compendium of best practices.

Resource Materials

Internet Resources

  • Best practices repository. The Working Group developed an online repository so stakeholders involved in chemical facility safety and security can submit best practices as they are identified. This resource allows stakeholders to research best practices submitted by their counterparts that may be applicable to their own processes.
  • Lessons Learned Information System (LLIS). A system that captures user-submitted best practices related to chemical safety and security, including: methods, techniques, processes, systems, policies, tactics, or approaches that result in successful, productive, safer, and more secure operations.

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