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Incident Command System

Claims Specialist


Finance, Administration
The following sections provide information on this position:
Claims Specialist - General

The Claims Specialist - Under the supervision of the Compensation/Claims Unit Leader, the Claims Specialist is responsible for managing all claims-related activities (other than injury) for an incident.



Claims Specialist - Specific Responsibilities
The major responsibilities of the Claims Specialist are:
  • Review Common Responsibilities.

  • Develop and maintain a log of potential claims.

  • Coordinate a claims prevention plan with applicable incident functions.

  • Initiate an investigation on all claims other than personnel injury.

  • Ensure that site and property involved in an investigation are protected.

  • Coordinate with the investigation team as necessary.

  • Obtain witness statements pertaining to claims other than personnel injury.

  • Document any incomplete investigations.

  • Document follow-up action needs by the local agency.

  • Keep the Compensation/Claims Unit Leader advised on the nature and status of all existing and potential claims.

  • Ensure the use of correct agency forms.

  • Maintain Activity Log (DOCX).

eTools Home :Incident Command System (ICS) Org Chart | Concept of Response | Unit Guide | Position Task Book | Forms | Sample Map | Credits



*Accessibility Assistance: Contact OSHA's Directorate of Technical Support and Emergency Management at (202) 693-2300 for assistance accessing PDF materials.

All other documents, that are not PDF materials or formatted for the web, are available as Microsoft Office® formats and videos and are noted accordingly. If additional assistance is needed with reading, reviewing or accessing these documents or any figures and illustrations, please also contact OSHA's Directorate of Technical Support and Emergency Management at (202) 693-2300.

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